Shipping and Return Policy
RETURN POLICY
At Boutique J.Renee 100% satisfaction is our goal. However, should you not be satisfied with the product you have received, you have 7 days to return your item(s) to be granted a store credit. We do NOT issue refunds or exchanges. All returns will be processed as store credits, and the funds will be available for you to use at your leisure.
All accessories, permanently marked down items and items sold at more than a 25% discount are FINAL SALE and cannot be returned. Please note that if you purchase an item at a discounted rate and return the item, the discount cannot be transferred to your next purchase. All sale codes are ONLY VALID during the time of the sale. (This includes the VIP discount offered in first purchases.)
If a customer attempts to return items that are final sale without approval, we will NOT honor the return, issue a credit or refund, nor will the item be returned to the customer. NO EXCEPTIONS.
Click the link below to start your return. After your return is approved, you receive an email with instructions on how to return your item. Customers are financially responsible for their return shipping fee.
NOTE: There is typically a delay in our mail delivery because of how it is forwarded, so please allow 7-21 business days for us to receive and returns. Please do not send emails asking have we received or processed your return if it is still within that timeframe. As promised, when we receive your return, we will contact you with confirmation of your store credit.
STORE CREDITS
Store credits will be applied to your store account. You must have a store account to receive your credit. Please make sure you have created a store account before submitting a return.
If you do not already have a store account, click the link below:
SHIPPING
Shipping: Please allow 3-5 days for shipping and processing boutique orders.
*COVID 19 UPDATE: There may be shipping delays due to the current Covid 19 crisis. We are processing orders in a manner that insures safety for all parties involved, and shipping companies are also experiencing delays, including USPS, our primary shipping agency. Please allow 7-10 business days for shipping. Thank you for your patience as you shop during this time.
We are not responsible for any merchandise that is lost, stolen or delivered to wrong address. Please double check all shipping information prior to submitting your order. Contact your local post office for any questions concerning missing packages.
Shipping costs are NON-REFUNDABLE.
If you have any questions concerning your purchase, please email help@boutiquejrenee.com
CUSTOMER SERVICE HOURS: M-F 8am-6pm